Privacy Policy

We respect your privacy and are committed to protecting your personal information. This document sets out our policy for managing your personal information so that you can feel confident about how we handle the personally identifiable information ('personal information') you entrust to us, and how you update or unsubscribe your details from our database.

What Is Personal Information?

Personal information is information from which it is possible to determine your identity. Examples of personal information include your name, postal address, telephone number and email address.

How Do We Collect Your Personal Information?

(a) Information you give us. We receive and store any information you enter on our website or give us in any other way. You can choose not to provide certain information, but then you might not be able to take advantage of many of our features. We use the information that you provide for such purposes as responding to your requests, customizing future shopping for your,
improving our stores, and communicating with you.

(b) Automatic Information. We receive and store certain types of information whenever you interact with us. Like many websites, we use “cookies” and we obtain certain types of information when your web browser accesses Charles and Lee or advertisements and other content served by or on behalf of Charles and  Lee.

(c) Identifying Information. In order to make a purchase Charles and Lee will request a user to provide certain personal identifying information, which may include: legal name, postal address, email address, password, daytime telephone number, method of payment, and, if applicable, credit card number. Charles and Lee may request additional information necessary to establish and maintain customer’s account.

(d) Information from Children. Charles and Lee does not sell products for purchase by children, and will not collect or post information from a child under the age of 18 without the involvement of a parent or guardian. Charles and Lee will notify the child’s parent or guardian at the email address provided by the prospective customer, alerting the parent or guardian to the child’s use of the Website and providing instructions as to how the parent or guardian can delete the child’s registration from the Website. Charles and Lee does not use personally identifying
information collected from children for marketing or promotional purposes, and does not disclose such information to any third party for any purpose whatsoever.

(f) Links to Other Websites. A Charles and Lee Website may contain links to other websites. Charles and Lee is not responsible for the privacy practices or the content of those other websites.

How Do We Use Your Personal Information?

Charles and Lee may use your personal information the following ways:

(a) Limited Uses Identified. Without customer’s prior consent, Charles and Lee will not use your personal identifiable information for any purpose other than that for which it is submitted.
Charles and Lee uses personal identifiable information for statistical analysis of customer’s behavior, for product development, for content improvement, to customize the content and layout of Charles and Lee Website, for internal company reviews, to reply to inquiries, to handle complaints, to provide operational notices, and in program record-keeping. Charles and Lee also
processes billing and business requests related to Charles and Lee Website participation.

(b) Marketing Uses. The information you provide to the Charles and Lee Website may also be collected, used, analyzed and/or processed by Charles and Lee, or selected third parties on Charles and Lee behalf, for marketing and other business purposes.

(c) Stored Information Uses. Charles and Lee stores and retains the information provided by customer or the information entered on the Charles and Lee Website. This information is used to compile a customer’s purchase history in order to enable Charles and Lee to recommend products,
services, or special offers that would be of interest to a customer.

(d) Online Advertising. Some companies that help Charles and Lee deliver interactive on-line advertising, such as banner ads, may collect and use information about Charles and Lee customers to help Charles and Lee better understand the types of advertising or promotions that are most
appealing to Charles and Lee customers. After it is collected the information is aggregated so it is not identifiable to a specific individual.

If you do not wish to receive our emails, newsletters, publications and other communications, please use the Unsubscribe function on the bottom of our email newsletters or advise us in writing at

How Do We Store And Protect Your Personal Information?

(a) Commitment to Online Security. Charles and Lee employs physical, electronic and managerial procedures to safeguard the security and integrity of personal information. Billing and payment data are encrypted whenever transmitted or received online. Personal information is accessible only by staff designated to handle online requests or complaints.

(b) No Liability for Acts of Third Parties. Charles and Lee will exercise all reasonable efforts to safeguard the confidentiality of customer personal information. However, transmissions protected by industry standard security technology and implemented by human beings cannot be made absolutely secure. Consequently, Charles and Lee shall not be liable for unauthorized disclosure of personal information due to no fault of Charles and Lee including, but not limited to, errors in transmission and unauthorized acts of Charles and Lee staff and/or third parties.

Accuracy of your personal information.

We take all reasonable precautions to ensure that the personal information we collect, use and disclose is accurate, complete and up-to-date. However, we rely on the accuracy of personal information as provided to us both directly and indirectly.
If you find that the personal information we hold about you is inaccurate, incomplete or out-of-date, please contact us immediately at and we will take reasonable steps to ensure that it is corrected.

How Do We Use Computer Tracking Technologies?

(a) No Tracking of Personal Information. Charles and Lee Website(s) are not set up to track, collect or distribute personal information not entered by visitors. Through website access logs Charles and Lee does collect clickstream data and HTTP protocol elements, which generate certain kinds of non-identifying site usage data, such as the number of hits and visits to our sites. This information is used for internal purposes by technical support staff for research and development, user analysis and business decision making, all of which provides better services to the public. The statistics garnered, which contain no personal information and cannot be used to gather such information, may also be provided to third parties.

(b) Use of Cookies. Charles and Lee, or its third-party vendors, collects non-identifiable and personal information through the use of various technologies, including “cookies.” A cookie is an alphanumeric identifier that a website can transfer to customer’s hard drive through customer’s browser. The cookie is then stored on customer’s computer as an anonymous tag that identifies the customer’s computer, but not the customer. Cookies may be sent by Charles and Lee or its third-party vendors. Customer can set its browser to notify customer before a cookie is received, giving an opportunity to decide whether to accept the cookie. Customer may also set its browser to turn off cookies; however, some websites may not then work properly.

(c) Use of Web Beacon Technologies. Charles and Lee may also use web beacon or other technologies to better tailor its Website(s) to provide better customer service. If these technologies are in use, when a visitor accesses these pages of the Website, a non-identifiable notice of that visit is generated which may be processed by Charles and Lee or by its suppliers. Web beacons usually work in conjunction with cookies. If customer does not want cookie information to be associated with customer’s visits to these pages, customer can set its browser to turn off cookies; however, Web beacon and other technologies will still detect visits to these pages, but the notices they generate cannot be associated with other non-identifiable cookie information and are disregarded.

When Do We Disclose Your Personal Information?

We may disclose your personal information in the following way:

(a) Mergers and Acquisitions. Circumstances may arise where for business reasons, Charles and Lee decides to sell, buy, merge or otherwise reorganize its businesses in the United States or some other country. Such a transaction may involve the disclosure of personal identifying information to prospective or actual purchasers, and/or receiving such information from sellers. It is Charles and Lee’s practice to seek appropriate protection for information in these types of transactions.

(b) Development. For the purpose of developing and expanding its business, Charles and Lee may share, rent, sell or buy business assets. In such transactions, customer information is generally one of the transferred business assets. Also, in the event Charles and Lee is acquired, customer information will be one of the transferred assets.

(c) Agents. Charles and Lee employs or engages other companies and individuals to perform business functions on behalf of Charles and Lee. These persons are provided with personal identifying information required to perform their functions, but are prohibited by contract from using the information for other purposes. These persons engage in a variety of functions which include, but are not limited to, fulfilling orders, delivering packages, removing repetitive information from customer lists, analyzing data, providing marketing assistance, processing credit card payments and providing customer services.

(d) Affiliated Businesses. Charles and Lee works closely with affiliated businesses operating website stores, providing services or selling products on each other’s websites. These businesses identify themselves to customers. Customer information related to a transaction with an affiliated business is shared with that affiliated business.

(e) Marketing Analysis by Third Parties. Charles and Lee reserves the right to disclose to third party’s personal information about customers for marketing analysis; however, any information disclosed will be in the form of aggregate data that does not describe or identify an individual customer.

(f) Disclosure to Governmental Authorities. Under certain circumstances, personal information may be subject to disclosure pursuant to a judicial or other government subpoenas, warrants or orders.

How Can You Access The Personal Information We Hold About You?

Subject to some exceptions provided by law, you have the right to access your personal information. For security purposes, if you would like to access personal information that we hold about you, we require you to put your request in writing. If we do not allow you access to any part of the personal information we hold about you, we will tell you why. We will not charge you for lodging a request to access your personal information, but we may charge you for our reasonable costs in supplying you with access to this information.

How To Contact Us

(a) Questions, Problems and Complaints. If you have a question about this privacy policy, or a complaint about Charles and Lee compliance with this privacy policy, you may contact Charles and Lee by writing to us at

(b) Terms and Conditions. If customer chooses to enter into a purchase order or to subscribe to Charles and Lee services, customer’s action is hereby deemed acceptance of Charles and Lee’s practices described in this privacy policy. Any dispute over privacy between customer and Charles and Lee is subject to the provisions of this notice and to Charles and Lee Terms and Conditions Agreement which is hereby incorporated herein and which can be read on our Website.

Changes To This Privacy Policy

From time to time, we may need to change this Privacy Policy to reflect our changing business practices. We may change the Privacy Policy at any time by posting the changed Privacy Policy on our website.